Order Cancellation

​How To Cancel Your Order
Please know that orders can only be canceled and refunded before shipping. Orders that have already shipped cannot be modified or canceled.

How to cancel your order

To cancel your order, please write to us at customer@theorientglobal.com with your order number and the name of the item you ordered.  Once we've received your email, we will cancel your order and you will receive an email notification confirming the cancellation.

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Receiving  your refund

Refunds will be reimbursed to the same account you used to order. PayPal refunds will be transferred immediately, and credit cards may take up to 5-10 business days to process. Once an order has been canceled, it cannot be undone. If you change your mind and would like the canceled item, you must repurchase it.

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Got a question about your order? Write to us at customer@theorientglobal.com and we will get back to you as soon as possible.

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