Last Updated: 26th September 2025

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1. Agreement to Terms
By accessing and using the website located at www.theorientglobal.com (the "Site") and purchasing goods or services from The Orient Global Holdings Co., Ltd ("we," "us," or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all of these terms, you may not access the Site or make a purchase.

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2. Use of Our Site
Eligibility: You must be at least the age of majority in your state or province of residence to use our Site. By using the Site, you represent that you meet this age requirement.
Prohibited Activities: You may not use our products or Site for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature. A breach of this provision will result in an immediate termination of your services.

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3. Products, Pricing, and Availability
Products: We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice.

Pricing Errors: In the event a product is listed at an incorrect price due to a typographical error or error in pricing information, we have the right to refuse or cancel any orders placed for that product.

Availability: All orders are subject to product availability. We cannot guarantee that all products will be in stock at the time of your order.

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4. Orders and Payment
Order Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason after your order has been placed.

Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, and credit/debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We use third-party payment processors (e.g., Stripe, PayPal) to bill you. Your payment is subject to the terms of those processors.

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5. Shipping, Delivery, and Returns
Our Shipping Policy and Returns/Refund Policy are incorporated into these Terms of Service. Please review those policies on our Site for detailed information about shipping timelines, costs, and our return and refund procedures.

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6. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of The Orient Global Holdings Co., Ltd or its content suppliers and is protected by international copyright and intellectual property laws. You may not use our trademarks or other proprietary information without our express written consent.

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7. User-Generated Content
If you submit comments, reviews, or other content to the Site, you grant us a non-exclusive, royalty-free license to use, reproduce, and publish such content. You represent that you own the content you submit.

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8. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. Our products are provided 'as is' without any warranty, express or implied. In no case shall The Orient Global Holdings Co., Ltd, its directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Site or our products.

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9. Indemnification
You agree to indemnify, defend, and hold harmless The Orient Global Holdings Co., Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.

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10. Termination
We may terminate your access to the Site and our services at any time for any reason, including if you violate these Terms.

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11. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Greater London, The United Kingdom of Great Britain and Northern Ireland.

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12. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes.

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13. Contact Information
Questions about the Terms of Service should be sent to us at customer@theorientglobal.com.